9-Step Problem-Solving Model This document discusses the effectiveness, challenges, and application of the 9-Step Problem-Solving Model with respect to the scenario involving USAuto and AutoMex. The effectiveness of USAuto's attempt demonstrates the importance of following each step of the model correctly to achieve maximum success. Effective application of the 9-step model shows the mistakes USAuto made during the initial attempt to resolve the problem. We will also discuss the challenges that USAuto faced when negotiating with AutoMex and what things to avoid to overcome those challenges. Finally, we cover the application of the 9-step model in real-world situations and compare it to events experienced by team members at work. Effectiveness of the 9-Step Troubleshooting Model Before studying the 9-Step Troubleshooting Model, we initially thought that USAuto had completed extensive research to solve their problem. After reviewing and applying the 9-step troubleshooting model to this scenario, we learned that there were many holes in the troubleshooting and troubleshooting approach completed by USAuto. By applying the 9-step problem-solving model, we learned how to analyze and frame the right problem, identify a relevant problem statement, retrieve ideas from generic benchmarking techniques, and implement a set of workable solutions. Our learning team understood that proper analysis and framing the problem correctly forms the basis of the model. Without an adequate initial analysis of the problem, the implementation of an effective operational solution is impossible. We found the initial phase of the model to be most effective when we identified the facts without trying to reach a solution within a group atmosphere. Due to the different perspectives of various team members, the team identified different aspects of the problem, which in turn helped to subsequently identify alternative solutions to the problem. Generic benchmarking on cross-cultural negotiations, co-branding, and intellectual property protection research helped our learning team identify different strategies in the problem-solving approach for USAuto. Through generic benchmarking, our learning team discovered successes and mistakes made by other companies and industries similar to USAuto. From this research and the knowledge gained from benchmarking, we approached the USAuto problem differently. For example, our team learned that USAuto did not adequately research successful negotiation tactics or how to properly establish a business relationship with a Mexican company. A couple of different approaches our team considered for the negotiation process include establishing a proper relationship with AutoMex (learning more about the company and employees) and hiring a male speaking company representative Spanish to conduct the negotiations.