The purpose of the literature review is to identify and highlight important variables and document significant findings from previous research that will serve as the basis on which to build the conceptual or theoretical framework. current investigations can be based on and hypotheses developed (Cavana, Delahaye & Sekaran 2000). This stage is important to convince the reader that the researcher is well informed about the problem area and has done the preliminary work to conduct the research, and also that the conceptual framework will be built on the solid foundation of existing knowledge. importance of four main and common factors regarding the management of knowledge work, namely communities of practice, IT support, KM activities and performance outcomes (Davenport & Prusak 2000; Demarest 1997; McDermott 1999). Much of the existing research on knowledge creation focuses on the source and state of knowledge. In fact, we are talking about management control of activities that could be uncontrollable or suffocated ...