Implementing ChangeIn the 21st century the healthcare industry is constantly changing. Health insurance organizations must seek to satisfy stakeholders while adhering to state and federal mandates. To survive, a health plan will need to create a strong vision and mission, and the organization should be built for change. Furthermore, leaders must learn to hone their technical, human, and conceptual skills to lead their subordinates and succeed (Robbins, Judge, & Vohra, 2012). Organizational behavior (OB) is the study and function of knowledge about how individuals and groups act in organizations. OB examines what people do in organizations and how their actions affect the organization as a whole. It does this by adopting a systemic approach. That is, it explains people-organization relationships in terms of the whole person, the whole group, the whole organization, and the whole social system. Its purpose is to create better connections by achieving human goals, organizational goals, and social goals (Robbins, Judge, & Vohra, 2012). Diagnosing the Problem When undertaking any type of change it is important to remember that actually realizing that a problem exists is crucial in the process of diagnosing the cause of the problem. Unless the problem is immediately apparent, a change agent will need to diagnose the problem. When diagnosing the problem a leader can consider these investigative questions. What is the problem and what distinguishes it from the symptoms? What needs to be changed to fix the problem? What outcomes are expected and how will they be measured (Gibson, Ivancevich, Donnelly & Konopaske, 2009)? Without the answers to these questions......half sheet......). Retrieved from http://ezinearticles.com/?Leadership-model-for-A-21st-century-health-care-organization&id=859431Gibson, J. I. (2009). Organizations, behavior, structure, process (13th ed.). International edition. Singapore: McGraw Hill.Kotelnikov, V. Strategic Management. Retrieved from http://www.1000ventures.com/business_guide/crosscuttings/vision_creating.htmlManagement by Objectives (MBO): Focus on achievable goals and achieving them. (2001). Retrieved from http://www.1000ventures.com/business_guide/mgmt_mbo_main.htmlRobbins and Coulter. (2007). Management. Upper Saddle River, NJ: Pearson Prentice Hall.Robbins, S.P., Judge, T.A., & Vohra, N. (2012). Organizational Behavior (14th ed.). Upper Saddle River, NJ: Prentice Hall.Spector, B. (2010). Implementing organizational change, (2nd ed.). Upper Saddle River: Pearson Prentice Hall.