I have experience in the medical environment and when two of my grandmothers got sick, I helped them along the way. My heart is good, but the devil never fails to steal my joy. I'm also a mother of four beautiful young ladies, so yes, I have a lot of patience too. I treat most of my patients as if they were my family. All my patients get my respect. It is their due and they demand it too. Having compassion, being king, understanding, helping, remaining prepared and available are just some personal attributes one should have when dealing with patients. Dealing with difficult patients I would say is just like dealing with children in a way. When they want what they want, they cry, scream, and do anything to get your attention. When dealing with a difficult patient, I will remain calm, respectful and compassionate, but still within my scope of practice. If I am unable to help the patient, then I would find someone who could help their situation. Sometimes when a patient is acting difficult, it's because they might need something like pain management or it might just be a little conversation with a little tenderness. loving care. Once, while working as a phlebotomist, I was walking past a resident's room when I hear here screaming for help. I told the certified nursing assistant who was in charge of that room, she said, "He's always crying about something, girl." When I returned the next day, the residency had expired and I had already told the CNA what had happened the day before. CNA was subsequently investigated and subsequently ended up in prison. What happened is that the residents' oxygen was running low as she called for help. He couldn't ring the nurse's bell while he was ...... middle of paper ... of my patients/specials. I have had many experiences with this throughout my life. As I wrote at the beginning of this essay, I cared for my great-grandmother and grandmother as they fell ill. I know all the stages of the disease and how it manifests itself on the body and how people behave when they know or have a good idea that they are going to die. I can accept how they feel at that time in their life. I know they are angry at these words and are wondering, “Why me, why now.” No matter what they did to me, I continue to do my job and at the same time remain compassionate towards them. After all, they need me, they need us. As a patient care technician, we are part of the holistic care team. We must ensure their safety and make them as comfortable as possible. That's why I choose the medical field, I know I will impact many people's lives.