Instant messaging is a tool that allows people to communicate synchronously with each other. Nowadays most of the applications provide features like file transfer, video chat, audio chat, offline messaging, offline presence and friends list. Instant messaging starts to be popular in the mid-90s and starts to have more time in people's daily and work lives and a recent study states that around 12 billion instant messages are sent every day. As the use of instant messaging has started to become more popular in people's daily lives, I wanted to investigate people's use, preferences and problems with instant messaging. The purpose of this study is to find out the influences of users in the use of instant messaging. In the Technology Acceptance Model, the key constructs are considered for technology adaptation as Perceived Usefulness and Perceived Ease of Use. The first aspect concerns the use of instant messaging, including the activities that people perform with instant messaging, the routines that use it, and collaboration. The second aspect concerns people's preferences, including the perceived benefits of the application, the problems they encounter, and how they handle problems. This study uses surveys as an evaluation method. Surveys consist of a consent form, a demographic information portion, and a question portion. Furthermore, surveys, created and launched by Surveys, are conducted online. There are several studies in which the parameters that influence the use of instant messaging have been examined. This study not only focuses on age and gender, but also focuses on people's customs and preferences. Say no to plagiarism. Get a tailor-made essay on "Why Violent Video Games Shouldn't Be Banned"? Get an Original Essay A survey was used to conduct this assessment. A survey can be defined as a set of questions that an individual is asked to answer. Compared to methods like ethnography, the data collected in surveys is not as in-depth, but the strength of surveys is the ease of collecting large quantities of responses from a population without geographic boundaries. It is also a great tool for generating statistical estimates and hypotheses. Different types of investigations are actually composed of different research techniques, developed by a variety of disciplines. For example, the interview began as a tool primarily for psychologists and anthropologists, while sampling began in the field of agricultural economics. Survey research does not belong to any one field and can be used by almost any discipline. In HCI, surveys are a useful tool for analyzing user behavior. Surveys were chosen because of their ease in collecting data from large numbers of users at a relatively low cost. Surveys can be used to easily and very quickly obtain a very large number of responses from respondents, regardless of their location. Allowing us to get a very quick take on how people can interact with technology. Surveys are also very useful for performing statistical analysis. To ensure that we received a decent number of responses from different subsets of the instant messaging application user population after defining the survey objective, what we did next was to develop the survey instrument. We had to develop very well-written and unbiased questions. We decided to use a combination of closed-ended questions with.