I work for a domestic violence shelter that has been asked by a Latino group to offer a domestic violence training workshop. My male colleague accompanies me to the training, during the session a male member of the audience confides in me that he feels uncomfortable with my active leadership style and wants the male colleague to take the lead in the presentation. Say no to plagiarism. Get a tailor-made essay on "Why Violent Video Games Shouldn't Be Banned"? Get an Original Essay The ethical dilemma presented is that group consensus may differ from the personal preferences of male audience members. Although a Latino group requested the workshop, people other than Latino cultures may have also attended. An essential issue involved in the dilemma includes disregard for the cultural background of others. As a human services professional, in the National Organization for Human Services Ethical Standards (2015), standard eleven, it states that “human services professionals are well informed about their cultures and communities within which they practice. They are aware of multiculturalism in society and its impact on the community and individuals within the community. They respect the cultures and beliefs of individuals and groups” (NOHS, 2015). cultural beliefs within the group. Although it may contradict my beliefs, it is important to be aware and respect that in Latin American culture it is the woman's right to defer to the male as mentioned in the dilemma provided When providing accommodation services to a groups request multicultural people, it would be against clients' best interests to remain uninformed about the various cultures within the community and their practices. A second issue presented in the case concerns bias and countertransference. Countertransference occurs when the counselor's personal beliefs are reflected in the client. When I examine the current dilemma, if I, a woman, make people uncomfortable by actively leading the workshop, my personal beliefs and values ​​are present and demeaning to the group. In an ethically sound situation, these types of personal attitudes should cease to exist when working with others. Introducing them within the group would be a violation of standard seven which states: “Human services professionals ensure that their values ​​or biases are not imposed on their clients” (NOHS, 2015). For me, as a professional, it is important not to impose my beliefs on members of the participant group because this would be reprehensible not only for me but also for the company. In relation to business, a third essential issue directly concerns standards twenty-four which states that “Human services professionals participate in efforts to establish and maintain working conditions that are conducive to high-quality customer service. When possible, they help evaluate agency effectiveness through reliable and valid evaluation measures” (NOHS, 2015). As a professional working for a domestic violence shelter, I represent not only myself as a professional, but also the company. A problem arises when I, the employer, fail to provide a knowledgeable and culturally appropriate seminar which reflects poorly on the company and the state of customer services. It is in the best interest to take customers' practices and values ​​into consideration up front. By consciously recognizing and acting on behalf of the different cultural values ​​of each person within the group, the strength and competence of.