It is now highly recommended that for contact purposes, you provide not only your email address, but also your telephone number. Not everyone wants to deal with an online support system, so provide alternatives to customer support if possible. The more options you provide for customer support, again, the better for you and your business. People love having alternative options to get support for their products and services that they purchased from you. So be sure to provide several ways in which you can be contacted for such support. This is all part of building a lasting relationship between you and your customer base. The more knowledgeable your staff is about the products and services you offer, the more likely your customers will keep coming back to do more business with you. Companies that offer quality customer service are companies that have the highest ratings and earn the most in the market. end because they have a good solid customer base that stays with them often and