Introduction Effective communication is a vital ingredient to an organization's success. Without it, the organization in question will certainly lose its competitiveness and is very likely to eventually fail. Proper internal communication will facilitate the sharing of crucial information about the organization by the organizations' staff. Desired organizational standards, ethics, culture and other crucial elements can be shared. Equally important is correct external communication. This type of information helps attract new customers and retain current ones. Customers are informed of the existence of the organization and its products through various platforms. The current economic context has made it increasingly important to integrate external and internal communication. This can be made possible by choosing an appropriate information system infrastructure (Trend Micro 2011; Mindtools 2011). Landline and landline telephones have traditionally been used by businesses to meet their communication needs. However, the rapidly evolving technological world is rapidly rendering them ineffective and it is very likely that they will soon become obsolete. This is indicated by the rate of decline in the use of landline telephones in residential areas, demonstrating that such communication tools cannot effectively serve the purpose of integrating internal and external communication. It is also certain that they cannot support employees who are often on the move. For this reason, mobile devices are the most appropriate communication tool that every organization should adopt. However, before deciding on any specific mobile device, an organization must consider a number of issues (Jasen & Scarfone 2008; Trend Micro 2011). Issue to consider when choosing a... paper medium... Important. [online] Available at:.Osterman Research, Inc, 2011. Key issues to consider in mobile device management. AnOsterman Research White Paper, p. 1-13.Posney, B., 2011. System Center: Mobile Device Management. Technet Magazine, [online][Accessed January 15, 2012].Reisigner, D., 2011. 10 reasons why smartphones are better than tablets. Channel insider, [online]Available at:< http://www.channelinsider.com/c/a/Spotlight/10-Reasons-Smartphones-Are-Better-Than-Tablets-250167/> [Accessed January 15 2012] .Trend Micro, 2011. Trend Micro Consumerization of IT: Managing and Securing Consumerized Enterprise IT. A white paper from Trend Micro, p. 1-9.Wang, J., 2011. Tablet Market Forecast 2012, Taipei: Digitime Research.