1.0 Introduction The human resource management of the business organization is responsible for various responsibilities to ensure that the company's operations are possible with adequate personnel and the necessary skills. Carrying out the most important service for any company, the human resources manager is responsible for the most important and challenging aspect which is the relationships between employees and employers. This aspect of human resource management gains recognition within the organization, among employees, the national government and the international body. Relationships between employees and employers are the most critical aspect of human resource management for a country in a bigger picture. Various technical aspects, mainly legal, must be well understood and put into practice by the human resources manager or industrial relations manager of a business organization. All this and processes and procedures were not built in a day, many years of working relationships have educated world society on improvement and the need to have stable and fair industrial relations. “Companies and their workforces must offer that little extra to survive and win in the global economy. This is where good working relationships play a vital role. When employers, employees and trade unions or other employee representatives work together in a relationship of mutual trust, the benefits are enormous” Rita Donaghy, 2001.1.1 Definition of employer-employee relationsThe relationship between employer or employee relations work is the relationship between an employer and his employees, as an individual or as a group (Maimunah,2009). Scholars have defined and given them various names such as industrial relations (IR), labor relations...... middle of paper ......ard internationally with regards to workers' satisfaction and their problems and they fall well on the agenda to follow a developed country by 2020.1.6 Ministry of Human Resources (MOHR) Focusing on industrial relations (IR), the Ministry of Human Resources intends to encourage harmonious relationships between employers and employees with the nation's productivity as its concern principal. To facilitate in the field of industrial relations (IR) it is important to address four main departments and their functions: i) Department of Labor – Resolve disputes between employers and employees over payment or non-payment, dismissals and pension benefits. Empowerment with the Employment Act 1955. ii) Department of Industrial Relations - Help in resolving disputes between employers and conciliation