My two-hour manager shadowing clinic took place at Washington Adventist University in the Intermediate Care Unit (IMCU). The manager I was following was the unit manager support on IMCU units. Mrs. A is task-oriented and knowledgeable, despite the many responsibilities she faces every single day. She was an amazing, well-mannered woman with such a broad educational background. It manages three different units, which have more than thirty nurses. He completed his education at Washington Adventist University, which makes us share a commonplace. The purpose of this document is to follow a manager to acquire and distinguish the roles and responsibilities of a nursing manager. As the manager clarifies, using critical thinking skills and acquiring advanced ideas is significant for making decisions in the units in the best possible way. the customer's interest. Follows strategies and solves problems whenever there is a problem. On the days I shadowed, I had witnesses with some. For example, there was a nursing assistant who was upset and frustrated that she was caring for the patient alone. As we know, there are only two patient technicians per shift in the IMCU. Approximately, patient technicians may have seven or eight patients depending on the admission. The patient technician then went to the nurse manager's office and spoke with her alone with the door locked. And then the patient technician looked relieved when he left the office. However, the nurse manager makes choices promptly, carefully to satisfy staff members. Nursing managers should be responsible for gaining confidence that patients receive excellent care and protecting their rights and also nurses, who are the employees of the units. ...... middle of paper ...... in the healthcare system because it has to deal with the entire healthcare team. Conflicts always occur between patients, patient families, and unit employees. She is not only a leader, but she defends the patient, the employee, herself and her profession. Despite what happened, the nursing manager protects the working environment so that it is safe and protected. Once you solve the problem and are good to go, the work is very rewarding and satisfying. In conclusion, the nurse manager has many tasks to perform; with the priority of being safety and protection of employees and much less of patients. Ms. A has great skills in communication, time management, organization and leading three units together. He has numerous tasks every day, namely making the working environment healthy and safe for the healthcare team and patients.