I will explain how to keep repeat customers. I will discuss how you can improve your customers' services and how to convince them to rebook. I will also provide information on the top seven customer complaints and how to avoid them. Finally, I'll look at how to retain customers in general. I will first start by explaining how to improve customer services. Improving customer services may be the simplest thing to do. Expressing confidence is a very important key to apply. To get started, let's create a safe environment. We should have a place that is consistent and focused on our customers. We want our customers to trust us and have a solid foundation with a normal routine that is followed as they prefer. As therapists we need our clients to feel comfortable. Therefore, establishing start times and end times that you follow helps build trust. Listening to clients' needs and focusing on helping them can help the client return for another session. We also want our clients to feel as comfortable as possible, as if the massage room was just for them. A place where they can let go of the outside world and focus on what their bodies are telling them. To create a safe haven, the therapist must be compassionate, caring, and understanding while demonstrating skills to help their client grow. The therapist must listen to the client and what his muscles are telling him. Finally, always practice proper draping so that the client does not feel vulnerable at any point and can truly relax. Secondly, I will discuss how the therapist convinces their clients to rebook. The most important thing that can help retain a new client is to always give the best massages. After giving your incredible massage you should ask the customer... middle of paper... acting or acting tired. Clients can sense how the therapist feels emotionally and physically. Using proper body mechanics can help with this and scheduling clients properly so the therapist doesn't burn out. These examples are some ways to avoid this. But always remember to leave life at home. Finally, how a therapist can retain clients in general. Retaining customers shouldn't be a difficult thing to do. But if the therapist does not establish a complete line of communication with clients, they will not return. The therapist must listen to clients' complaints and talk about what can and is being done to improve the problem. As a therapist you need to get as much information as possible from your clients about their problems. Ask lots of questions for the client to go into detail so that you as a therapist and provide the best quality care possible.