The hospitality industry is a multi-billion dollar industry that depends on the availability of free time and disposable income. An accommodation facility such as a restaurant, a hotel or an amusement park is made up of many groups such as plant maintenance and direct business. Utilization rate is an important variable for the hospitality industry. Just as a factory owner wants to utilize as much production stock as possible, rather than paying fixed costs while the plant is not producing, so restaurants, hotels and theme parks seek to maximize the number of customers they deal with across all industries. This has led to the formation of services aimed at increasing the rate of use provided by hotel collectors. Information about the products requested or offered is mediated in the commercial networks used by both sellers and buyers. Looking across industries, barriers to entry for new businesses and competitive advantages among today's players are very important. In the old classic locations, the hospitality industry has among other things an advantage, the initial and continuous investment support, which is reflected in the material maintenance of the facilities and the luxury found there, as well as in the specific issues adopted by the branch marketing this organization, themed restaurants. The characteristics of the staff who work in direct contact with customers are also very important. The authenticity, professionalism, and genuine concern for customer happiness and well-being conveyed by successful organizations represents a clear competitive advantage. Say no to plagiarism. Get a tailor-made essay on "Why Violent Video Games Shouldn't Be Banned"? Get an Original Essay Working in the hospitality industry can be fun and exciting, depending on your company and location. There are many jobs to choose from, although for some jobs you should have a degree, education or years of experience. ''Service providers are recognizing the importance of customer service and are investing significant amounts of effort, time and other resources in training programs to improve customer service. Customers, on the other hand, demand higher levels of service. The importance of customer expectations regarding service quality has been recognised. However, there are relatively few studies that address the extent to which customers' expectations of service quality and their subsequent evaluation of the service compare with those of service providers, and even fewer that seek to address the problem through training programs. .''1 While many people think of working in large hotels or luxury resorts, there are also motels, bed and breakfasts and many other employers. In any hotel or restaurant, however, such places must be paid for. There are usually administrative staff, maintenance staff, kitchen and waiting staff, cleaners/staff, reception staff and purchasing staff, who perform accounting tasks and provide similar support. In general, there are two main types of hosting: hosting and administrative support.'' The components of human resources (HR) flexibility and their potential relationship with business performance have not been examined empirically. The authors hypothesize that flexibility in employee skills, employee behaviors, and HR practices represent critical subdimensions of HR flexibility and are related to superior firm performance. Findings based on perceptual measures of human resource flexibility and accounting measures of firm performance support this:.